As we deal with highly perishable products, if in case anything goes wrong, the customer can bring up a concern or complaint. We will always listen and resolve the issue as quickly as possible.

If the order is cancelled by the customer one day before the delivery date, the customer is entitled to get a full refund.

If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced

For any complaints regarding quality and service please email to us at kolkataflowergiftshop@gmail.com with your order no. and delivery date. You may contact our customer support also to register your complaint.

KolkataFlowerGiftShop reserves all rights for Refunds.